Refund & Cancellation Policy

Effective Date: September 09, 2026

At BACKBONE TECH SOLUTIONS ("we", "us", "our", or "Company"), we are committed to providing quality products and services to our customers. This Cancellation & Refund Policy explains the terms under which cancellations and refunds are processed. This policy forms part of our Terms & Conditions.

1. General Policy

We strive to ensure customer satisfaction. Cancellation and refund requests are handled fairly and in accordance with this policy and applicable laws.

2. Order Cancellation

You may request cancellation of your order under the following conditions:

• Before Order Processing: Orders may be cancelled before they are processed or dispatched for a full refund.
• After Order Processing: Once an order has been processed or shipped, cancellation may not be possible.
• Customized or Special Orders: Customized, personalized, or special-order products cannot be cancelled once production has started.

3. Refund Eligibility

Refunds may be approved in the following situations:

• The order was cancelled before processing.
• You received a damaged or defective product.
• You received the wrong product.
• The ordered product is unavailable and cannot be fulfilled.

4. Non-Refundable Items

The following items are generally not eligible for refunds:

• Products damaged due to misuse or improper handling.
• Customized or personalized products.
• Products returned without original packaging or accessories.
• Products returned after the applicable return period.

5. Refund Process

If your refund request is approved:

• Refunds will be processed within 7–10 business days.
• The refund will be credited using the original payment method.
• Processing time may vary depending on your bank or payment provider.

6. How to Request a Cancellation or Refund

To request a cancellation or refund:

• Email us at backbonetechsolutions0@gmail.com.
• Include your Order ID, Name, Contact Number, and reason for the cancellation or refund request.
• Our support team will review your request and respond as soon as possible.

7. Rejection of Refund Requests

We reserve the right to reject refund requests that do not meet the conditions outlined in this policy or where fraudulent activity is suspected.

8. Changes to This Policy

We may update this Cancellation & Refund Policy at any time. Changes will be published on this page with the revised effective date.

9. Contact Information

For any cancellation, refund, or support-related queries, please contact us:

BACKBONE TECH SOLUTIONS
Space No. 104, 1st Floor, Jaina Tower-II,
Plot No. 6, Janakpuri District Centre,
West Delhi, New Delhi – 110058,
Delhi, India.

Email: backbonetechsolutions0@gmail.com
Phone: +91 92207 80855