Cancellation Policy
Effective Date: September 09, 2026
At BACKBONE TECH SOLUTIONS, we understand that circumstances may change. This Cancellation Policy explains the process and conditions for cancelling orders or services purchased through our website.
1. How to Request a Cancellation
Cancellation requests must be submitted by email to backbonetechsolutions0@gmail.com with the following details:
- Order ID or Invoice Number
- Customer Name
- Contact Number
- Reason for cancellation (optional but appreciated)
2. Cancellation Terms
- Before Order Processing: Orders may be cancelled free of charge before they are processed or dispatched.
- After Order Processing: Once an order has been processed or shipped, cancellation requests may not be accepted.
- Customized or Personalized Orders: Orders for customized, personalized, or special-order products cannot be cancelled after production has begun.
3. After Cancellation
- If your cancellation request is approved, any eligible refund will be processed according to our Cancellation & Refund Policy.
- Approved refunds will generally be processed within 7–10 business days using the original payment method.
- If the order has already been shipped, cancellation may not be possible, and return procedures (if applicable) will apply.
4. Cancellation by the Company
BACKBONE TECH SOLUTIONS reserves the right to cancel any order due to reasons including but not limited to product unavailability, pricing errors, suspected fraudulent transactions, payment failures, or circumstances beyond our reasonable control. In such cases, any payment received will be refunded in full.
5. Changes to This Policy
We may update this Cancellation Policy from time to time. Any revisions will be posted on this page with the updated Effective Date.
6. Contact Us
If you have any questions regarding this Cancellation Policy, please contact us:
BACKBONE TECH SOLUTIONS
Space No. 104, 1st Floor, Jaina Tower-II,
Plot No. 6, Janakpuri District Centre,
West Delhi, New Delhi – 110058,
Delhi, India.
Email: backbonetechsolutions0@gmail.com
Phone: +91 92207 80855