Privacy Policy
Last Updated: September 09, 2026
At BACKBONE TECH SOLUTIONS ("we", "us", "our", or "Company"), we are committed to protecting your privacy and handling your personal data responsibly in accordance with the Digital Personal Data Protection Act, 2023 (DPDPA) and other applicable laws of India. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you visit our website, use our services, or interact with us.
1. Information We Collect
We collect personal data in the following ways:
- Information you provide: Name, email address, phone number, company details, billing information, and any information submitted through contact forms, inquiries, quotations, service requests, or customer support.
- Information related to our services: Information necessary to provide our products or services, respond to customer queries, and improve customer experience.
- Automatically collected information: IP address, browser type, operating system, device information, website usage statistics, cookies, and similar tracking technologies.
2. How We Use Your Information
We use your personal information for the following purposes:
- Providing, maintaining, and improving our products and services.
- Responding to inquiries, support requests, and customer communications.
- Processing orders, invoices, and payments.
- Sending service updates, promotional emails, and newsletters (only where permitted by law or with your consent).
- Improving website functionality, security, and user experience.
- Complying with applicable legal and regulatory obligations.
3. Legal Basis for Processing
We process your personal data based on your consent, contractual necessity, legitimate business interests, or where required under applicable laws.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve functionality, analyze website traffic, remember user preferences, and enhance your browsing experience. You may control cookie preferences through your browser settings.
5. Sharing of Information
We do not sell or rent your personal information. We may share your information with:
- Trusted service providers assisting us in operating our business.
- Payment processors, hosting providers, and technology partners.
- Government authorities or regulatory bodies when legally required.
- Business successors in the event of a merger, acquisition, or restructuring.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is completely secure.
7. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by applicable laws and regulations.
8. Your Rights
Subject to applicable law, you may have the right to:
- Access your personal information.
- Request correction of inaccurate information.
- Request deletion of your personal information where legally permissible.
- Withdraw consent where processing is based on consent.
- Submit complaints regarding the processing of your personal information.
To exercise these rights, please contact us using the details provided below.
9. International Data Transfers
If your information is transferred outside India, we will ensure that appropriate safeguards are implemented in accordance with applicable laws.
10. Changes to this Privacy Policy
We may revise this Privacy Policy from time to time. Any updates will be posted on this page with the revised "Last Updated" date. Continued use of our website after changes become effective constitutes your acceptance of the revised Privacy Policy.
11. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.
12. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact us:
Company: BACKBONE TECH SOLUTIONS
Email: backbonetechsolutions0@gmail.com
Phone: +91 92207 80855
Address: Space No. 104, 1st Floor, Jaina Tower-II, Plot No. 6, Janakpuri District Centre, West Delhi, New Delhi – 110058, Delhi, India.